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a short diary of some part of my life.

A few months ago (I can’t believe it’s been months!), I started renovating my house. One of the materials used the most was Lemkra. I regretted the decision of using the brand. I have seen some samples during IndoBuildTech 2013, then I was not convinced. I should not have delegated the job that I was supposed to do which was researching the best materials to be used in the house. This was the only time I missed it and this would not happen again.

Back to the topic. During the IndoBuildTech trade shows, I was not convinced due to its brittleness and the ingredients used in the material look like limestone. Limestone is never going to be hard and sturdy. It will not last long.

My suspicions turned out to be right, the so-called plester mutiara (PM-xxx) is no good at anywhere around the house, including exterior parts that are exposed to sunlight and weather. Supposedly, this plester mutiara needs no paint. This is the goal, to avoid using paint and the need to repaint after a few years of harsh tropical weather exposure.

INEXPERIENCE

I guess I can partly blame it on the inexperience applicators who was assigned to work on the thing. They don’t have a clue on how to do it right. And to make it worse, the team leader do not know what’s going on, how to fix the thing, and how to properly use the material in question. So, at that time, nobody knew how to do it right.

BRITTLE, SOFT

The finish is surprising. The surface is brittle, very soft when exposed to water (turning into raw materials, WTH??), uneven, and sandy. What I mean by sandy is it constantly produces sand, no matter after you clean it well, it keeps producing soft sand and dust. This happens with the grey color. On the off-white color, after proper washing and cleaning, it fared much better. So, there are two areas, one is wall in the garden area and the other one in the service area. There were worker changes during WIP so that didn’t go well either.

REVIEW

After careful consultations and research, I came to conclusion that:

  • Contrary to Lemkra’s suggestions, the surface of finish does not have to be wavy. Flat finish can be done. Flat finish has the same strength and hardness as wavy finish.
  • It is still brittle, even after two pros whom Lemkra sent to fix the problem reapply the work.
  • It is still fugly, even after two pros whom Lemkra sent to fix the problem reapply the work. I guess I should not have trusted their demo at a local trade show.
  • When wet, the new surface softens a bit. It’s never going to be as hard as cement finish.
  • To get the most reasonable result, you really need VERY experienced and competent applicators to do the job.
  • Non-experience workers tends to follow the book by bringing specialized mixing tool to mix the ingredients when in fact, pros can do it by hand.
  • It took one and a half month for non-experience workers to produced messed up look, poor quality, and ruined finish. It took 2 pro persons 1 day to fix & finish the whole service area. Experience is key.
  • It is very easy to make erros.

NOT RECOMMENDED

I don’t recommend lemkra for use anywhere around the house. it could probably be okay for garden or those who do not care much about uneven finish and quality. The finish and the quality of the job are greatly dependent on the applicators. They need to be really good, otherwise, I suggest you to avoid using any at all cost. For similar applications, I suggest looking at its competitors, google it, you’ll find abundant of alternatives.

LEMKRA WILL DO IT FOR YOU

Unlike popular believe among contractors, Lemkra guys can do the job for you, customers, from start to finish.

I took me a while to consider whether to post this or not but I would do a massive disservice to potential customers if I didn’t. You, potential users and customers need to know about those issues above.

PICTURES

Here are some pics of the finished surface: (I know these pics do not do justice, once you see them in person, you’ll know that the work is really bad.)

done by inexperience workers

done by experienced Lemkra employees

I included high resolution photos in the following photos, click on the photos to view them.

This is how it should be done properly.

Messy finish. Brittle, easily crackable.

Very uneven finish. Requires through-rough washing before coating.

Ruined paint job. The applicators were supposed to cover the floor and they promised to clean any drops, excess materials, and dirt after the job is finished. But they didn’t do any of them. Now that the drops have hardened, they become hard to remove. Well done!

The overall look of the ruined finish. Brittle, soft when dry, even softer when wet.

Cracks all over the house. This is a new application, not a repair of old crack.

Skim coat goes nuts. Skim coat is not suitable for this kind of application. I was not informed correctly. Now, there are bubbles and cracks. When exposed to direct sunlight or when warm, the bubbles and cracks will get bigger. It is basically ruined.

Same as above, this time with closer looks. Even if this material needs to be painted over, I don’t think it will last for a long time. Water will go thru the paint and it will eventually wet the skim coat which in turn will produce similar result just like this. This is just not the material you want to use if you want a high quality finish or a long lasting finish.

Comments

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  1. Lemkra #
    July 15, 2014

    Hi,

    We are from Lemkra Head Office.
    First of all we would like to apology for the bad experience you have with applicator and with our product, we just found out ourself about this complaint in the website, no one in our team get this complaint. Otherwise, we could help you earlier when the project is still running

    We are not too sure who did the job, if the applicator is official from Lemkra or accompany by our technician, you should have complaint to our office/technician, for sure our team will be happy to support customers, if our team did not give customers an excellent service, please let us know, so we could evaluate the person.

    However if the applicator is not from Lemkra and inexperience of doing Plaster Mutiara and did not ask our team how to apply plaster mutiara, we could not help it since the problem is from the application not from the product.

    By looking at the pictures, we are sure that the applicator did not do the job properly. We have a lot of projects for this plaster mutiara and so far we have no complaint, in fact our plaster mutiara’s customers are very loyal to us as they love the end product.

    From this unwanted situation, we would like to share our company commitment for our customers which are giving an excellent distribution, quality, and services. So please feel free to contact us for any matters anytime, we are ready to help you.

    We are more than happy if you could contact us and share this to us on how exactly this experience happened.

    Head Office : +62 (231) 221319
    Mobile : +62 8231 88999 14
    We have few branches in Indonesia, for contact number you can look in our website: http://www.lemkra.co.id/branch.html

    Thank you

    Regards,
    Lemkra

    • ravenda #
      July 23, 2014

      We are from Lemkra Head Office.
      First of all we would like to apology for the bad experience you have with applicator and with our product, we just found out ourself about this complaint in the website, no one in our team get this complaint. Otherwise, we could help you earlier when the project is still running

      Thank you for trying to reach me.

      We are not too sure who did the job, if the applicator is official from Lemkra or accompany by our technician, you should have complaint to our office/technician, for sure our team will be happy to support customers, if our team did not give customers an excellent service, please let us know, so we could evaluate the person.

      There were three teams who did the job. First, workers from the vendor who run away (I would not say him as a contractor because the person does not understand a thing about building houses) and two teams from Lemkra. The first Lemkra team consisted of just one person. The job was horrible. And the second Lemkra team did a much better job but left a huge mess in the area they were working on. They promised to go back to clean the mess as I wrote above but the thing was, the excess materials left on the floor, the newly painted steel bridge, and steel stairs have hardened. I had to clean and repaint the whole steel bridge and stairs. Later on, I found out that they let the excess materials went thru the drainage. Now, I’m dealing with stuck drainage. Imagine that!

      I would love to have somebody be responsible for these messes. I think it should be from the vendor. I should not have put my trust in him!

      However if the applicator is not from Lemkra and inexperience of doing Plaster Mutiara and did not ask our team how to apply plaster mutiara, we could not help it since the problem is from the application not from the product.

      By looking at the pictures, we are sure that the applicator did not do the job properly. We have a lot of projects for this plaster mutiara and so far we have no complaint, in fact our plaster mutiara’s customers are very loyal to us as they love the end product.

      I can’t say I am completely satisfied with the products, even after the second Lemkra team came and redo the wall. I was not keen at all as I stated above when I saw the materials at IndoBuildTech but I trusted the vendor claims that the materials are pretty good. I’m about to redo all the ruined surfaces with my choice of materials. If I were to do it again, I would not choose Lemkra.

      From this unwanted situation, we would like to share our company commitment for our customers which are giving an excellent distribution, quality, and services. So please feel free to contact us for any matters anytime, we are ready to help you.

      We are more than happy if you could contact us and share this to us on how exactly this experience happened.

      Thank you, I appreciate the offer.

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